RETURN POLICY: Gomi Online accepts returns for unwashed, and unworn clothing within 7 days of delivery. Once we receive your package, we will promptly issue exchange or credit as you instruct within 7 business days.Returned items that are beyond 10 days but within 30 days of the receipt/delivery date, can be redeemed for a store credit to be used only in the online store.Items returned after 30 days of your receiving them are not eligible for refund or store credit.
Original shipping and handling charges are not refundable.
NON RETURNABLE ITEMS: Custom Wigs, Wigs, Hair Accessories, Customized items (such as Nameplate Necklaces, Nameplate Earrings),Special Order Items,Final Sale items, Accessories,Lingerie, Panties and Swimwear are not returnable/exchangeable.
DAMAGED GOODS RETURN: If there was an error with your order, or you received defective merchandise, call us as soon as possible to report this to us, so we may supply you with a prepaid shipping label. *Damaged or incorrect items are the only returns that qualify for a return label. Call Website Customer Service- Monday - Friday 11am - 6pm EST: firstname.lastname@example.org
EXCHANGE POLICY: If you need to exchange for a different size, we will charge the credit card on-file to ship your exchange item back to you. If you paid with PayPal be prepared for us to contact you for a credit card to cover the shipping costs. Shipping the item you want an exchange for, back to us is your responsibility. We are not responsible for return packages that do not have tracking information attached to it. Please mail your package in a prepaid, insured package with tracking info to the address below:
1113 Woodland Ave
Austin, Tx 78704
*Please remember to include the order number with your return. Sorry, we cannot accept COD returns.